This summary is for information only and isn't legal advice. Every item links to its official source and shows when we last reviewed it.
The Hazards in Social Housing (Prescribed Requirements) (England) Regulations 2025. Sets fixed timescales for social landlords to investigate and fix emergency hazards and damp & mould hazards.
Effective: 27 October 2025
How House Help helps: Tracks the emergency (24-hour) and damp & mould (10-working-day) investigation clocks automatically, with alerts before a deadline is breached.
Applies to: social · Nations: England · Last reviewed 20 October 2026
Strengthened the Regulator of Social Housing's powers, including proactive consumer regulation, health & safety lead requirements, and new Housing Ombudsman powers.
Effective: 20 July 2023
How House Help helps: Case and audit trail data is structured to support the proactive consumer regulation this Act introduced.
Applies to: social, local-authority · Nations: England · Last reviewed 20 October 2026
The Regulator of Social Housing's four Consumer Standards (Safety & Quality; Transparency, Influence & Accountability; Neighbourhood & Community; Tenancy), in force from 1 April 2024, plus Tenant Satisfaction Measures.
Effective: 1 April 2024
How House Help helps: Case closure feedback feeds directly into Tenant Satisfaction Measures reporting.
Applies to: social, local-authority · Nations: England · Last reviewed 20 October 2026
Statutory from 1 April 2024. Stage 1: acknowledge within 5 working days, respond within 10 working days of acknowledgment. Stage 2: acknowledge within 5 working days, final response within 20 working days of acknowledgment.
Effective: 1 April 2024
How House Help helps: Stage 1 and Stage 2 complaint timers run alongside Awaab's Law clocks in the same case view, with escalation alerts before a deadline is missed.
Applies to: social, local-authority · Nations: England · Last reviewed 20 October 2026
Requires senior housing managers and executives to hold, or be working towards, Level 4/5 housing qualifications, with a transition period.
Effective: 1 October 2026
How House Help helps: Not directly: this standard concerns staff qualifications rather than case handling.
Applies to: social, local-authority · Nations: England · Last reviewed 20 October 2026
From 1 October 2026, registered providers must proactively publish information on governance, spending, stock and performance.
Effective: 1 October 2026
How House Help helps: Case and compliance data is exportable to support the published-information requirements.
Applies to: social, local-authority · Nations: England · Last reviewed 20 October 2026
SI 2025/1043. 5-yearly electrical installation checks and a new equipment-check duty extended to registered providers: 1 November 2025 for new tenancies, 1 May 2026 for existing tenancies (first checks due by 1 November 2026 for tenancies granted before 1 December 2025).
Effective: 1 November 2025
How House Help helps: Electrical safety records (EICRs) link directly to the property and any related case.
Applies to: social, local-authority · Nations: England · Last reviewed 20 October 2026
The Housing Health and Safety Rating System: the hazard assessment framework underpinning Awaab's Law and the Decent Homes Standard.
How House Help helps: Hazard triage is aligned to HHSRS hazard categories, with human review on every triage decision.
Applies to: social, private, local-authority · Nations: England · Last reviewed 20 October 2026
Requires rented homes to be fit for human habitation throughout the tenancy.
Effective: 20 March 2019
How House Help helps: Case evidence (photos, inspection records) supports fitness-for-habitation obligations.
Applies to: social, private · Nations: England · Last reviewed 20 October 2026
The current standard remains in force until the reformed 2035 standard applies. Requires homes to be free of category 1 HHSRS hazards, in reasonable repair, with modern facilities and effective thermal comfort.
How House Help helps: Property condition records link to cases so repeat issues against the Decent Homes criteria are visible at property and block level.
Applies to: social, local-authority · Nations: England · Last reviewed 20 October 2026
Introduced the Building Safety Regulator and new duties for higher-risk buildings, including resident engagement.
Effective: 28 April 2022
How House Help helps: Not directly: this Act concerns building safety management rather than individual case handling.
Applies to: social, private, local-authority · Nations: England · Last reviewed 20 October 2026
Fire safety duties for buildings with two or more domestic premises, with extra information-sharing duties for high-rise buildings.
Effective: 23 January 2023
How House Help helps: Not directly: this Regulation concerns building-level fire safety management.
Applies to: social, private, local-authority · Nations: England · Last reviewed 20 October 2026
Requires landlords to have gas appliances checked annually by a Gas Safe registered engineer.
How House Help helps: Gas safety certificates link to the property record and to any related heating case.
Applies to: social, private, local-authority · Nations: England, Wales, Scotland · Last reviewed 20 October 2026
Extended smoke and carbon monoxide alarm duties to social housing, with a duty to repair or replace an alarm reported as faulty.
Effective: 1 October 2022
How House Help helps: A tenant reporting a faulty alarm raises a case with its own tracked repair timescale.
Applies to: social, private, local-authority · Nations: England · Last reviewed 20 October 2026
Royal Assent 27 October 2025. Reforms the private rented sector, including abolishing Section 21 "no fault" evictions, a Private Rented Sector Database, and extending the Decent Homes Standard. Main reforms in force from 1 May 2026.
Effective: 1 May 2026
How House Help helps: Relevant to our planned private landlords product, see our product roadmap.
Applies to: private · Nations: England · Last reviewed 20 October 2026
The core UK data protection framework governing how personal data, including tenant case data, must be handled.
How House Help helps: The platform's retention, deletion and access controls are built to support UK GDPR compliance, see Trust & Security.
Applies to: social, private, local-authority · Nations: England, Wales, Scotland, Northern Ireland · Last reviewed 20 October 2026
Royal Assent 19 June 2025. Amends UK GDPR and restructures the ICO into the Information Commission, among other data reforms.
Effective: 19 June 2025
How House Help helps: We track this Act's commencement schedule as it affects our data protection obligations.
Applies to: social, private, local-authority · Nations: England, Wales, Scotland, Northern Ireland · Last reviewed 20 October 2026
Prohibits discrimination based on protected characteristics, relevant to how tenant cases are triaged and prioritised.
Effective: 1 October 2010
How House Help helps: Vulnerability flags support fair prioritisation without building discriminatory logic into triage.
Applies to: social, private, local-authority · Nations: England, Wales, Scotland · Last reviewed 20 October 2026
Creates "secure" and "standard" occupation contracts and sets the modern framework for renting homes in Wales.
Effective: 1 December 2022
How House Help helps: Relevant to how we'll adapt case handling for Welsh registered providers.
Applies to: social, private, local-authority · Nations: Wales · Last reviewed 20 October 2026
Minimum quality standards for existing social homes in Wales.
Effective: 24 October 2023
How House Help helps: Relevant to how we'll adapt compliance reporting for Welsh registered providers.
Applies to: social, local-authority · Nations: Wales · Last reviewed 20 October 2026